Frequently Asked Questions
Find answers to common questions about our digital products
Products & Downloads
What types of products do you offer?
We offer premium digital tools including ledgers, journals, spreadsheet templates, and mini-software solutions designed to simplify your workflow and boost productivity.
How do I download my purchase?
After completing your purchase, you'll receive an email with a download link. You can also access all your purchases from your account dashboard at any time.
What file formats do you provide?
Our products are delivered in industry-standard formats including PDF, Excel (.xlsx), Google Sheets compatible files, and sometimes ZIP archives containing multiple files.
Can I re-download my products?
Yes! You have lifetime access to all your purchases. Simply log into your account to re-download at any time.
Licensing & Usage
Can I use these products commercially?
Yes, all our products come with a commercial license. You can use them for personal or business projects without any additional fees.
Can I share products with my team?
Each license is for individual use. If you need to share with a team, please contact us about multi-user licensing options.
Can I modify the products?
Absolutely! You're free to customize and modify our products to fit your specific needs.
Payment & Refunds
What payment methods do you accept?
We accept all major credit cards, debit cards, PayPal, and other payment methods through our secure Shopify checkout.
Is my payment information secure?
Yes! All payments are processed through Shopify's secure, PCI-compliant payment system. We never store your payment information.
What is your refund policy?
We offer a 30-day money-back guarantee. If you're not satisfied with your purchase for any reason, contact us within 30 days for a full refund.
Support & Updates
Do I get free updates?
Yes! All purchases include free lifetime updates. We'll notify you via email when updates are available.
How do I get support?
Email us at support@flaminx.com with your question. We typically respond within 24 hours on business days.
Do you offer customization services?
While we don't offer custom development, our support team can help guide you through customizing our products to meet your needs.